Wine Service Associate

3 weeks ago

Livermore, California, United States Wente Family Estates Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our Tasting Room team as a Wine Service Associate. In this role, you will be responsible for providing exceptional guest experiences, ensuring a positive and memorable visit to our winery.

Key Responsibilities
  • Guest Experience
    • Ensure all guests are greeted and receive a positive and memorable experience.
    • Perform customer service duties to include curbside wine pick up duties, delivering and packing wine purchases.
  • Wine Inventory Management
    • Stock wine in wine room and tasting room by vintage and varietal following room specific policies.
    • Rotate stock in wine room.
    • Maintain a neat, clean and orderly wine room.
  • Supply Room Management
    • Stock shipper boxes.
    • Change linen bag.
    • Keep supplies organized (bags, boxes, gift packs, 6 pack carriers).
  • Other Duties
    • Assist with shipping orders and labeling.
    • Assist with arranging and maintaining tasting room displays.
    • Work tasting room special events and assist with set up and tear down.
    • Ensure tasting room areas are neat, clean and orderly, including but not limited to the patio, tasting room, kitchen and public restrooms.
    • Restock 6 pack carriers and cases in tasting room.
    • Refill water.
    • Understand and assist with maintaining storage safety procedures.
    • Assist with TR janitorial needs when necessary.
    • Follow all safety protocols.
  • Physical Qualifications
    • Requires the ability to stand and walk for potentially long periods of time throughout the workday.
    • Must be able to lift 50 lbs.
    • Forklift experience preferred.
    • Manual dexterity and vision sufficient to operate a computer/i-pad for potentially long periods of time without experiencing abnormal hand, wrist or eye strain.
    • Hearing sufficient to understand conversations, both in person and on the telephone.
    • Must have coordination sufficient to operate various office machines, including but not limited to fax machines, calculators, telephones, computers, and scanners.
  • Skills and Qualifications
    • Organized and efficient with ability and willingness to multitask.
    • Display a professional demeanor including a neat and clean appearance.
    • Strong communication skills to deliver outstanding guest experiences and to work cross functionally with other department team members.
    • Safety-minded.
    • High quality standards for hospitality and service.
    • Must be available to work a minimum of three shifts per week, including weekends and some holidays.

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