ServiceNow Technical Architect
4 weeks ago
As a ServiceNow Technical Architect at TEPHRA, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients. This includes user administration, solution designing, and implementing changes to the ServiceNow platform. You will also be responsible for second and third-level support for ServiceNow incidents, development of integrations using ServiceNow plugins, and managing UAT, Test, Training, and Production instances for ServiceNow.
Key Responsibilities
ServiceNow user administration
Solution designing and implementing
Implementing ServiceNow changes
Second and third-level support for ServiceNow incidents
Development of integrations using ServiceNow plugins
Managing UAT, Test, Training, and Production instances for ServiceNow
Requirements
7+ years of experience in ServiceNow development
Experience in Catalog development in ServiceNow Portal
Hands-on experience in designing and developing various integrations with ServiceNow
Knowledge of REST API and SOAP API
More than 4 years of experience in Java scripting
Experience working in ServiceNow Eureka, Geneva, Istanbul, and Kingston versions
ITIL V2/V3 Certification
Experience in ServiceNow as a System Administrator or Architect or Programmer/Analyst
Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)
Experience with IT Service Management Process and Tool Configuration and Administration
Ability to perform configurations and customizations of ServiceNow applications, e.g. Service Catalog, Incident, Facilities, Security, CMDB, and Change
Development and working experience on ServiceNow plugins and Customizations
Good to Have
Good communication skill
Good Analytical skills
Ability to lead independently and directly coordinate with customers
Ability to drive Scrum calls
Salary Range
$115,522-$120,000 a year
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