National Field Support Specialist

19 hours ago


Safety Harbor, Florida, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.

Key Responsibilities
  • Support Field Technicians in resolving customer issues
  • Use technical and interpersonal skills to troubleshoot and resolve internet, video, and telephone issues
  • Interface directly with customers to resolve their issues
  • Work in a 24/7 call center environment with a variety of integrated functions
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
  • Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
  • Education: College coursework or equivalent experience in technology
About Spectrum

Spectrum is a leading provider of telecommunications services, connecting nearly 32 million customers across our 41-state footprint. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.

What We Offer
  • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
  • Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs
  • Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed


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