Patient Experience Leader

2 days ago


WinstonSalem, North Carolina, United States Sodexo Full time

Lead the Patient Experience

Sodexo is seeking a high-energy, service-focused patient experience leader to manage our patient experience efforts.

The ideal candidate will be a leader in the healthcare industry and have knowledge of regulatory compliance (CMS, Joint Commission, local and state).

Responsibilities include:

  • Managing the daily operations of patient services
  • Implementing Sodexo standards and driving patient satisfaction
  • Leading and developing a team
  • Conducting employee training for compliance, safety, sanitation, customer service, and more
  • Assisting in creating or revising specialty menus to accommodate patients' dietetic needs
  • Acting as a liaison between dietitians, nurse managers, and other ancillary staff
  • Working with system operations support to enhance the patient experience
  • Demonstrating excellent communication and customer service skills

Qualifications:

  • Minimum 3 years functional experience with proven results for patient satisfaction
  • Demonstrated knowledge of Healthouch and development of teams and individuals
  • Knowledge and experience with AYR
  • Experience with Sodexo programs, processes, and compliance tools
  • Demonstrated team building and leadership skills
  • Proactive interaction with the medical team, excellent communication, and customer service skills
  • Prior experience with Sodexo foodservice management
  • RD experience a plus but not required

What We Offer:

  • Medical, dental, vision, 401K, and access to ongoing training and development programs
  • Tuition reimbursement and health and wellness programs

Basic Education Requirement: Bachelor's Degree or equivalent experience

Basic Management Experience: 5 years

Basic Functional Experience: 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.



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