Line Service Technician

6 hours ago

Sterling Heights, Michigan, United States BBA Aviation Plc. Full time
Job Summary

A Line Service Technician is a customer-facing role responsible for providing exceptional service to general aviation aircraft, crews, and passengers. The successful candidate will operate ground service equipment, utilize knowledge of company policies and procedures, and provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Key Responsibilities

The Line Service Technician will be responsible for:
  • Working as part of a team to deliver safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
  • Collaborating, cooperating, and working closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.
  • Service aircraft as requested by management or customers, including fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, delivering catering, and towing.
  • Operating and driving ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offering, promoting, selling, and delivering general aviation services to crewmembers, customers, and other guests.
  • Maintaining safe, clean, and secure ramps and operations.
  • Driving a shuttle vehicle with passengers and/or luggage and cargo.
  • Loading and unloading luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
  • Providing professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understanding, complying with, and enforcing all operational, safety, and customer service requirements for all aspects of the job.
  • Understanding, complying with, and enforcing all security (physical, cyber, and data) protocols as dictated by Signature and the airport.
  • Creating accurate records pertaining to time worked and activities and services performed.
  • Abiding by emergency response procedures when critical events occur.
  • Recommending improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Other duties as requested.

Requirements

To be successful in this role, the candidate must have:
  • A high school diploma or general education degree (GED).
  • A minimum of 18 years of age.
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs.
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs.
  • Ability to pass a color vision test for purposes of inspecting aviation fuel.
  • Ability to use a computer and email, including pass computer-based training modules.
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
  • Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions.
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training.

About Us

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair, and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

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