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Customer Engagement Manager

2 months ago

Temecula, California, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant, engaging environments where pet parents and their furry friends can explore, learn, and have fun.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving the success of our stores by ensuring our customers have a personalized and engaging shopping experience. Your responsibilities will include:

  • Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You'll build strong relationships with customers, understand their needs, and provide tailored solutions to meet their expectations.
  • Associate Leadership: You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. You'll provide guidance, support, and development opportunities to help your team members grow and succeed.
  • Overall Retail Initiatives: You'll work closely with our store teams to implement retail initiatives that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience. This may include developing and executing in-store promotions, managing inventory levels, and analyzing sales data to inform business decisions.
About Your Career

We're committed to helping our leaders grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a fast-paced retail environment with a focus on customer engagement and sales growth.
  • Develop your leadership skills through training, coaching, and mentoring.
  • Take on new challenges and responsibilities as you progress in your career.
  • Transfer to other stores or locations within our company.
The PetSmart Difference

We're more than just a pet retailer – we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you'll be part of a team that's dedicated to delivering exceptional customer experiences and making a positive impact on our communities.