IT Support Specialist

4 days ago


Augusta, Maine, United States firstPRO, Inc Full time

FirstPro, Inc. is a cutting-edge technology company based in Augusta, ME. We are seeking an experienced Desktop Support Technician to join our team.

About the Role

We offer a competitive salary of $65,000 per year, commensurate with experience, and benefits including medical, dental, and vision insurance, as well as 401(k) matching.

Job Description

The successful candidate will have at least 1 year of experience working in Desktop Support and prior experience working with O365, Active Directory, Windows 10/11. Key responsibilities include:

  • Providing day-to-day technical support to internal users on hardware and software
  • Assisting in coordination of testing changes, upgrades, and new software products
  • Serving as the point of contact for technology support and services
  • Coordinating the procurement and installation of new computer hardware and software
  • Installing, configuring, and maintaining personal computers and other related equipment, devices, and systems
  • Troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties

Requirements

  • At least 1 year of experience working in Desktop Support
  • Prior experience working with O365, Active Directory, Windows 10/11

About Us

At FirstPro, Inc., we value innovation, collaboration, and customer satisfaction. Our employees enjoy a dynamic work environment and opportunities for professional growth and development.



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