Technical Support Specialist for Augusta Location
5 days ago
ProSearch Maine is seeking a skilled Technical Support Specialist to join our team in Augusta, Maine.
Estimated Salary: $60,000 - $80,000 per year
About the RoleThis contract position involves providing exceptional customer service and technical support in a fast-paced environment. The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work independently and as part of a team.
Key Responsibilities- Desktop Support: Provide technical assistance and support for desktop computer systems, including troubleshooting and resolving technical issues.
- Inventory Control: Manage inventory control for computer equipment, including procurement, installation, and retirement of obsolete hardware.
- System Upgrades: Coordinate the testing, upgrades, and installation of new hardware, software, and system changes.
- Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network systems.
- User Training: Develop and deliver user training on system functionality and best practices.
- Technical Experience: Proven experience in desktop support, inventory control, and customer service.
- Strong Technical Skills: Strong understanding of computer hardware, network systems, and troubleshooting methodologies.
- Communication Skills: Excellent written and verbal communication skills to collaborate with team members and end-users effectively.
- Problem-Solving Abilities: Strong problem-solving abilities and attention to detail.
This role offers a unique opportunity to bridge the gap between business operations and IT needs, ensuring seamless technology integration and support. If you are a motivated and technically skilled individual looking to make a difference in a dynamic environment, we encourage you to apply.
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