Customer Care Specialist

1 week ago


Longmont, Colorado, United States Jennifer Paris - State Farm Agent Full time

We are seeking a highly skilled Customer Service Representative to join our team at Jennifer Paris - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Job Summary

This role requires a motivated and results-driven individual who can build strong relationships with customers, provide accurate and efficient service, and educate customers about insurance options. If you have excellent communication skills, a strong work ethic, and a passion for helping others, we encourage you to apply.

Key Responsibilities
  • Develop and implement effective customer service strategies to meet or exceed customer satisfaction targets.
  • Provide prompt and friendly service to respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Collaborate with colleagues to share best practices and improve overall service quality.
Requirements
  • 2+ years of experience in customer-facing roles, preferably in the insurance industry.
  • Proven track record of delivering exceptional customer service and meeting or exceeding performance targets.
  • Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
Benefits
  • A competitive salary of $45,000 per year, plus bonus opportunities.
  • 401(k) matching to support your retirement goals.
  • Paid time off (vacation and personal/sick days) to recharge and relax.
  • Opportunity for growth and advancement within the agency.
  • Health insurance to protect your well-being.


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