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Registration/Scheduler II
2 months ago
We are seeking a highly skilled Registration/Scheduler to join our team at WMU Homer Stryker, M.D. School of Medicine. The successful candidate will be responsible for providing exceptional patient service, ensuring accurate and efficient registration and scheduling processes, and maintaining a high level of customer satisfaction.
Key Responsibilities- Verify patient insurance coverage and correct any errors in the electronic medical record (EMR)
- Create and print Good Faith Estimates for self-pay and non-participating insurances
- Back up the Central Scheduling Team to print Medical Clearance Instructions (MCIRs) for next-day patients
- Pre-register patients for upcoming appointments by collecting all necessary information
- Manage assigned work queues and in-basket requests
- Answer and direct department phone calls
- Schedule and reschedule clinic appointments
- Enter patient demographic and insurance information into the EMR system
- Verify eligibility of managed care patients and collect copays
- Ensure accurate and timely completion of paperwork for patients
- Sort and distribute department mail
- Provide information to patients regarding billing processes and procedures
- Enter patient concerns, refill requests, and route to appropriate clinic in-basket
- Manage patient portal requests
- Monitor office supplies and reorder as needed
- Be available to work occasional overtime on weekends or evenings to complete time-sensitive projects
- Stay up-to-date on new technology and policy/procedure revisions
- High school diploma or equivalent required
- Minimum 1 year experience in a healthcare setting preferred
- Minimum 1 year experience in customer service preferred
- Minimum 1 year experience in insurance verification preferred
- Call center experience preferred
- Minimum 1 year experience scheduling appointments for multiple providers preferred
- Ability to ask for past due balances and copays at time of service
- Knowledge and proficiency in EMR (Epic), Availity, Medifax, Access, CHAMPS, and internet required
- Basic word processing and file management using Microsoft Office
- Knowledge and proficiency in grammar and spelling skills
- Ability to type with accuracy and speed to meet demand
- Team-oriented
- Ability to effectively communicate with others verbally and in writing
- Knowledge of basic medical terminology
- Ability to operate automated standard office equipment
- Participates in professional development classes as suggested by supervisor
- Strives to learn more and is receptive to new challenges and opportunities
- Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately
- Demonstrates ability to recognize priorities in organization of work flow
- Able to perform duties independently with minimal need for direct supervision
- Bilingual in English/Spanish a plus
- Make decisions based on established departmental procedures
- Demonstrates reliability with punctuality and attendance
We are committed to excellence and health equity through transformative medical education, high-quality patient- and family-centered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging.
Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.
We are a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income.
We contribute to the economic vitality of Southwest Michigan through the services we provide and the creation of new jobs and economic impact.
We are fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission.
We offer a comprehensive, innovative four-year Doctor of Medicine degree program and two Master of Science degree programs in Biomedical Sciences and Medical Engineering.
We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education.
We have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.
We are committed to diversity, equity, and inclusion and strive to create a welcoming and inclusive environment for all students, faculty, and staff.
