Member Experience Specialist
3 weeks ago
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist at 24 Hour Fitness. In this role, you will play a critical part in delivering exceptional member experiences, driving sales growth, and contributing to a positive and inclusive club environment.
**Key Responsibilities**
• Provide personalized support to members, addressing their queries, concerns, and feedback in a professional and empathetic manner.
• Identify and capitalize on opportunities to increase member engagement, loyalty, and retention through targeted interactions and promotions.
• Develop and execute strategies to drive sales growth, leveraging your knowledge of our products and services to provide innovative solutions to potential customers.
• Collaborate with colleagues to achieve sales targets, share best practices, and contribute to a positive and supportive team culture.
**Essential Requirements**
• 1-2+ years of retail or fitness sales experience.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Strong problem-solving skills, with the ability to think critically and creatively in high-pressure situations.
• Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.
**What You'll Get**
• Salary: $17.15 - $19.06 per hour.
• Benefits package, including medical, dental, and vision insurance, paid time off, and sickness benefits.
• Opportunities for career advancement and professional growth within the company.
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