Member Experience Specialist

3 weeks ago


Valley Stream, New York, United States 24 Hour Fitness Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist at 24 Hour Fitness. In this role, you will play a critical part in delivering exceptional member experiences, driving sales growth, and contributing to a positive and inclusive club environment.

**Key Responsibilities**

• Provide personalized support to members, addressing their queries, concerns, and feedback in a professional and empathetic manner.

• Identify and capitalize on opportunities to increase member engagement, loyalty, and retention through targeted interactions and promotions.

• Develop and execute strategies to drive sales growth, leveraging your knowledge of our products and services to provide innovative solutions to potential customers.

• Collaborate with colleagues to achieve sales targets, share best practices, and contribute to a positive and supportive team culture.

**Essential Requirements**

• 1-2+ years of retail or fitness sales experience.

• Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.

• Strong problem-solving skills, with the ability to think critically and creatively in high-pressure situations.

• Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.

**What You'll Get**

• Salary: $17.15 - $19.06 per hour.

• Benefits package, including medical, dental, and vision insurance, paid time off, and sickness benefits.

• Opportunities for career advancement and professional growth within the company.



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