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Customer Service Representative

2 months ago

Jamaica Plain, Massachusetts, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Greet customers in our lobbies and provide personalized advice and solutions to meet their needs
  • Demonstrate how to use our mobile app and ATMs to complete simple transactions
  • Create amazing experiences for our customers by identifying opportunities to help them achieve their financial goals
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
  • Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations
What You'll Get

As a Citizens Teller, you will have the opportunity to make a real difference in the lives of our customers and be part of a dynamic team that values diversity, equity and inclusion. You will receive:

  • Meaningful work and relationships with colleagues and customers
  • Commitment to community through volunteer opportunities and donation matching
  • Career opportunities, rewards and upskilling through training and development resources
  • Exceptional benefits, including comprehensive health care coverage and a 401K with corporate match
Requirements

To be successful in this role, you will need:

  • A high school degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric approach to deliver exceptional service
  • Comfortable with using digital technology to support business goals
  • Ability to work branch hours, which may include weekends and evenings
How to Prepare

Before applying, please set aside 30-45 minutes to prepare for the self-guided video interview assessment. This will include questions and games that will help us get to know you better. Please find a quiet place to record and be camera-ready. You will need a smartphone, tablet or desktop computer with your camera and microphone enabled.