Overnight Support Specialist

3 weeks ago


Portland, Oregon, United States NEW NARRATIVE Full time
Job Details

Job Location
Portland, OR

Position Type
Full Time

Salary Range
$21.00

Job Shift
Overnight

Job Category
Social Services - Direct Support

Job Summary
The Direct Support Specialist is a vital member of the Motel Support Team: Cultivating Community, providing outreach and support to individuals housed in emergency motel placements. The goal is to connect participants with housing opportunities, ensuring a safe, trauma-informed, and inclusive environment. This role involves managing the lobby, grounds, and census of individuals on site, maintaining cleanliness and OSHA-compliant conditions, and providing direct support to participants.

Key Responsibilities
  • Provide direct support in one-on-one settings, addressing individual needs and goals.
  • Manage the lobby, answering phones, and greeting participants upon entry.
  • Redirect or remove individuals not part of the program, with support from clinical staff as needed.
  • Respond to crises and de-escalate situations, utilizing emergency services when necessary.
  • Oversee motel safety, including fire drills, environmental safety, and maintenance requests.
  • Maintain a clean, orderly, and safe facility at all times.
  • Assist participants with daily living skills, such as appointments, household tasks, and medication prompts.
  • Support participants in accessing healthy meals and kitchen clean-up.

Requirements
  • Bilingual (Spanish/English) preferred.
  • Persons of color and all genders encouraged to apply.
  • Incumbents with a substance use disorder must be sober and free of substance use for 2 full years preceding date of hire.
  • Must maintain a current Oregon driver's license and insurance, with a reliable vehicle for community meetings.
  • High school diploma or equivalent required.

Core Competencies
  • Communication: Clear, direct, and concise, with effective listening skills.
  • Teamwork: Effective in team situations, with adaptability and analytical thinking.
  • Utilizing available resources for personal wellness: Communicates with Supervisor or other designated New Narrative personnel to meet personal wellness and safety needs.
  • Dependability: Counted on to follow through on commitments, with a regular work schedule and timely completion of tasks.

About New Narrative
New Narrative is a company dedicated to providing innovative solutions for social services and direct support. Our team is committed to creating a safe, trauma-informed, and inclusive environment for all participants.

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