Training Manager

2 weeks ago


Brockton, Massachusetts, United States VIP Tires & Service Full time

GENERAL OVERVIEW:

The Training Manager plays a pivotal role in embodying VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by immersing in the VIP culture and management methodologies, preparing to lead a team that ensures optimal operations in delivering exceptional service to customers.

The Training Manager

is responsible for ensuring that the team operates under safe conditions, adhering to established policies and procedures while complying with federal and state regulations.

This role focuses on delivering outstanding customer experiences and achieving results by guiding the team in executing VIP programs and standards.

KEY RESPONSIBILITIES:

  • Prioritize workplace safety as the foremost concern. Adhere to all safety protocols, complete all safety-related training, lock out any hazardous equipment, and report unsafe conditions or actions to management.
  • Master the VIP approach to building an Extraordinary Team that provides a unique and superior customer experience.
  • Understand VIP's processes and be ready to effectively carry out the essential duties and responsibilities outlined below.
  • Recruit top talent in the local area.
  • Cultivate a high-performing team.
  • Ensure all team members complete their required training through the Learning Management System (LMS).
  • Facilitate all relevant vendor training for team members.
  • Ensure all associates obtain T.I.A basic automotive service certification.
  • Guide associates in their career development during structured coaching sessions.
  • Assist associates in signing up for and preparing study materials for applicable ASE certifications.
  • Schedule the team effectively to meet customer needs during all operating hours.
  • Maintain open communication with the team throughout the day, including daily huddles and bi-monthly store meetings.
  • Monitor communication channels for customer appointments and inquiries.
  • Train and support the team in delivering the 5 for 5 process to educate customers about their vehicle conditions and collaborate on necessary solutions.
  • Oversee the dispatching and assignment of work orders to technicians, ensuring the first available qualified technician receives the work order.
  • Attend off-site meetings and training sessions as required, typically several times a year.
  • Ensure the facility and equipment are well-maintained, meeting security, safety, and environmental standards.
  • Manage the daily preparation of the location, service desk, and equipment before opening and secure the location and unclaimed customer vehicles at closing.
  • Maintain cleanliness in the service department throughout the business day.
  • Inspect the customer waiting area and parking lot for cleanliness prior to opening.
  • Log any facility or equipment issues into the appropriate database.
  • Ensure strict adherence to the service Code of Ethics and all municipal, state, and federal regulations related to location operations.
  • Additional Responsibilities (Performs other functions as required.)
  • Communicate with various management levels as necessary to ensure compliance with service standards and company policies.
  • Act as the policy administrator for the assigned location. Click on MORE INFORMATION to see the full job description.


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