Field Service Technician, Northwest Region
4 weeks ago
Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. As a Field Service Technician, you will play a vital role in ensuring our customers receive exceptional service and support for their vehicles.
This is an exciting opportunity to join a dynamic team that is passionate about innovation and customer satisfaction. As a Field Service Technician, you will be responsible for delivering high-quality service and repairs, while providing a positive customer experience.
Key Responsibilities
- Support pre-production vehicle builds and assist cross-functional teams
- Travel to locations to support service needs, including production plants
- Operate remotely until local service centers open, if applicable
- Follow Rivian repair procedures with efficiency and quality
- Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
- Conduct road tests to ensure quality of repairs
- Manage parts operations, including ordering, receiving, shipping, and inventory
- Stay up-to-date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain accurate expense reporting and high-quality work
- Work collaboratively in a dynamic environment and provide exceptional customer service
Requirements
- High School Diploma or equivalent preferred
- Graduation from an accredited automotive repair school preferred
- Required levels of experience will vary based on business need
- Proficient in using hand tools and power tools
- Proficient in navigating laptops or computers in a Windows or Mac environment
- Familiarity with diagnosis and workflows
- Able to read electrical schematics
- Understanding of high voltage and low voltage electricity
- Able to perform tire repair and vehicle alignment
- Some hybrid repair background is a plus
- Ability to diagnose and explain basic vehicle electronic communications
- Ability to drive non-commercial trucks and trailers preferred
- Ability to travel up to 75% of the time, or as needed
- Valid driver's license and clean driving record required
Benefits
Rivian offers a competitive salary range of $29.27-$37.54, as well as robust medical, dental, and vision insurance packages for full-time employees and their families. We are an equal opportunity employer and welcome applications from diverse candidates.
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