Return Associate Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States San Francisco Art Institute Full time

About Us

San Francisco Art Institute is a dynamic and innovative company dedicated to redefining the luxury experience. We're looking for talented individuals who share our passion for delivering exceptional customer service and creating unforgettable experiences for our clients.

Job Description

The Returns Associate will play a critical role in facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups. As a key member of our team, you'll be responsible for:

  • Processing returns and adjustments in accordance with company policies and procedures
  • Maintaining a clean and organized workspace
  • Collaborating with cross-functional teams to resolve customer issues and ensure seamless communication
  • Providing excellent customer service and support to our clients

Responsibilities

  • Open and close the digital return register
  • Maintain a tidy and organized work area
  • Follow established protocols for processing returns, adjustments, and reconciling reports
  • Ensure product security standards are met
  • Maintain product integrity by separating, organizing, and securing .com returns
  • Resolve customer issues internally and externally

Requirements

  • Strong communication and interpersonal skills
  • Ability to lift up to 15 pounds
  • Proficiency in POS systems and computer software
  • Adaptability and flexibility in a fast-paced, team-oriented environment

What We Offer

  • Starting hourly rate: $18.93
  • Comprehensive benefits package for full-time Associates
  • A supportive work environment that promotes work-life balance
  • An exclusive Associate discount program


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