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Sales and Service Director

2 months ago

Pleasanton, California, United States LVMH Full time
Sales and Service Leader Job Description

We are seeking a highly motivated and experienced Sales and Service Leader to join our team at Sephora. As a Sales and Service Leader, you will be responsible for implementing sales and service experiences that meet Sephora's standards, supporting and coaching team members in selling, service, and operations, and executing our client service model and sales strategies to drive customer engagement.

Key Responsibilities:
  • Implement sales and service experiences that meet Sephora's standards.
  • Support and coach team members in selling, service, and operations.
  • Execute our client service model and sales strategies to drive customer engagement.
  • Ensure compliance with store standards and maintain a professional environment.
  • Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Qualifications/Experience:
  • Prior leadership experience in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.
What We Offer:
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.
  • Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.
  • Competitive Hourly Rate: $34.30/hr.
  • Flex (on demand) position for employees who can work anywhere from 0-19 hours a week.

Sephora is an equal opportunity employer and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status.