Chief Operations Officer for a Growing Law Firm

6 days ago

Los Angeles, California, United States Stealth Recruiting Services Full time

Job Summary

We are seeking an experienced Chief Operations Officer to join our team at Stealth Recruiting Services. This is a fully remote role based in the Los Angeles area, with a competitive salary range of $160-$180K per year.

About the Role

The Chief Operations Officer will serve as a pivotal member of our leadership team, driving the strategic vision and operational efficiency of our non-legal business operations. Reporting directly to the Principal/CEO, this role is responsible for overseeing all administrative functions, ensuring seamless execution of day-to-day operations, and fostering a positive, high-performing work environment.

Main Responsibilities

  • Foster a culture built on company values.
  • Supervise and lead a team of non-Attorney staff, including recruitment, onboarding, scheduling, training, development, evaluation, performance management, and termination.
  • Provide coaching, direction, mentorship, and leadership to achieve company and client goals.
  • Act as a company ambassador and represent Stealth Recruiting Services integrously and professionally.
  • Partner with the CEO and leadership team to define, implement, and monitor strategic initiatives that align with our growth and operation goals.
  • Act as a strategic advisor and thought partner, contributing to long-term planning and decision-making.
  • Lead the design and execution of organizational change initiatives to ensure seamless integration and adoption of new processes, technologies, and systems across all non-legal functions.
  • Act as a liaison between departments, ensuring alignment of business objectives, enhancing communication, and streamlining workflows across the firm.
  • Collaborate with the CFO to provide strategic financial oversight, including budget forecasting, cost-benefit analysis, and driving financial performance to meet or exceed goals.
  • Lead the optimization of firm-wide operations, creating and implementing scalable systems and processes that drive efficiency, reduce costs, and improve overall performance.
  • Develop and oversee firm-wide risk management and compliance strategies, ensuring all operations adhere to legal and regulatory requirements.
  • Spearhead the firm's technology strategy, driving innovation and ensuring efficient use of resources.
  • Manage day-to-day operations of administration, including workflow management, oversight of all aspects of case/matter completion, insurance policies, document and data management, virtual facility management, and general business operations requirements.
  • Coordinate and assist in the refinement of trust/retainer management and billing procedures.
  • Collaborate daily and directly with the Managing Attorney on firm-wide case management, ensuring timely communications and efficient task completion.
  • Develop, manage, and drive Key Performance Indicators (KPIs) to measure operational performance.
  • Manage vendors and support operational needs for technology, office administration, and marketing.
  • Oversee or directly manage the Potential New Client (PNC) process, ensuring efficiency and a positive PNC experience.
  • Manage firm calendar, ensuring seamless scheduling and task completion on time.
  • Provide training to Attorney staff as requested.
  • Develop and standardize operating procedures with accompanying documentation for day-to-day operations.
  • Manage Externship program, including recruitment.
  • Oversee the firm's talent management strategy, ensuring that recruitment, retention, and professional development initiatives align with our goals and culture.
  • Actively shape and sustain the firm's culture, driving initiatives that enhance employee engagement, retention, and productivity.
  • Manage payroll and benefits, ensuring compliance and a positive employee experience.
  • Manage full cycle recruiting process for non-attorney staff and provide recruiting support for Attorney staff.
  • Manage onboarding and offboarding processes for all incoming and outgoing employees, including Independent Contractors.
  • Maintain required files and documents and file reports necessary to ensure compliance with federal, state, and local regulations.
  • Manage administration of all HR systems, policies, and processes.
  • Monitor attorney and paraprofessional continuing education and certifications, ensuring compliance with Bar regulations.
  • Plan and coordinate various employee events and off-sites.
  • Create and maintain a positive work environment and culture.

Requirements

  • 7 years' experience in a law firm administrator or law office operations management role.
  • 3 years of supervisory experience with legal staff of 10+.
  • 3 years of Human Resources experience, including recruiting and hiring.
  • Certified Legal Manager (CLM) is strongly preferred.
  • Bachelor's degree preferred.

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