Customer Service Leader

2 weeks ago


Carrboro, North Carolina, United States Food Lion Full time
Job Title: Customer Service Leader

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.

Key Responsibilities:

• Provide fast, easy, and friendly service to our customers, ensuring a positive shopping experience

• Greet each customer and use their name whenever possible, creating a personalized experience

• Unload customers' groceries from cart to belt, making it easy for them to bag their items

• Check the bottom of every cart and under all baby seats for items before completing an order, ensuring accuracy and efficiency

• Follow correct bagging procedures, using the right bags for the right items

• Scan customers' orders and handle payment transactions, following standard practice

• Maintain a clean and organized store environment, adhering to Food Lion's dress code and standards

• Report any register malfunctions or cleaning issues to the Customer Service Manager or MOD

Requirements:

• High school graduate or equivalent preferred

• Effective communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job

• Ability to perform the technical requirements of cashier and service center

• Must meet minimum age requirements to perform specific job functions

• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions

• Perform repetitive hand and arm motions

• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

• Pull or push up to 75 lbs. on occasion

• Stand 100% of the time, frequently walking short distances

• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners

• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

• Meet established volume activity standards for the position

• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

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