Customer Service Leader
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.
Key Responsibilities:
• Provide fast, easy, and friendly service to our customers, ensuring a positive shopping experience
• Greet each customer and use their name whenever possible, creating a personalized experience
• Unload customers' groceries from cart to belt, making it easy for them to bag their items
• Check the bottom of every cart and under all baby seats for items before completing an order, ensuring accuracy and efficiency
• Follow correct bagging procedures, using the right bags for the right items
• Scan customers' orders and handle payment transactions, following standard practice
• Maintain a clean and organized store environment, adhering to Food Lion's dress code and standards
• Report any register malfunctions or cleaning issues to the Customer Service Manager or MOD
Requirements:
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
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