Customer Support Specialist

3 weeks ago


Spring Valley, Nevada, United States Hornet Appliance Services LLC Full time
Job Overview
We are seeking a Customer Support Specialist at Hornet Appliance Services LLC to provide exceptional product and service information and resolve technical issues. This role involves handling customer inquiries and complaints, providing information about our products and services, troubleshooting and resolving product issues and concerns, and documenting and updating customer records based on interactions.

This is an excellent opportunity for individuals with experience in customer service, sales, or related fields who can build rapport with clients, prioritize tasks, and maintain a positive and professional demeanor. Our ideal candidate will possess excellent written and verbal communication skills and be able to work effectively in a dynamic environment. A competitive salary of $50,000 - $60,000 per annum is available for this position.

Key Responsibilities
  • Handle customer inquiries and complaints via phone, email, or in-person
  • Provide information about our products and services to customers
  • Troubleshoot and resolve product issues and concerns in a timely and efficient manner
  • Document and update customer records based on interactions

Requirements
  • Previous experience in customer service, sales, or related fields
  • Ability to build rapport with clients and communicate effectively
  • Ability to prioritize tasks and multitask in a fast-paced environment
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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