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Automotive Service Specialist

2 months ago

Morristown, Tennessee, United States Open Road Auto Group Full time
Automotive Service Specialist / Transmission Technician

Sign-On Bonuses available based on Skill Level and Manufacturer Training

Starting at $5,000

Overview:

Accountable for diagnosing essential vehicle services and executing the repair, maintenance, and/or service tasks.

Key Responsibilities:
  • Inspecting customer vehicles for issues.
  • Determining necessary vehicle repairs and upkeep.
  • Providing cost estimates for repairs.
  • Executing vehicle repairs and maintenance tasks.
  • Documenting services completed.
  • Performing services efficiently in accordance with dealership standards.
  • Adhering to dealership and manufacturer service protocols.
  • Requesting required parts for repairs.
  • Maintaining Customer Service Index (CSI) at or above company benchmarks.
  • Keeping a tidy, organized, and safe work environment.
  • Engaging in mandatory training sessions.
  • Accurately recording all hours worked in the company timekeeping system.
  • Complying with all safety rules and regulations.
  • Exhibiting the Company's Core Values.
  • Adhering to company policies and procedures.
  • Observing all Federal, State, Local, and Company safety regulations while performing duties.
  • Other responsibilities as assigned.
Qualifications:
  • To successfully perform this role, an individual must be capable of executing each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with medical conditions to perform essential functions.
Education/Experience:
  • Familiarity with automotive components and systems. Proven mechanical aptitude and knowledge.
  • Technical training or equivalent technical experience is required.
  • Certificates and Licenses:
  • Valid Insurable Driver's License.
  • Experience with General Motors is preferred.
Computer Skills:
  • Basic computer skills to utilize the timekeeping system. Ability to learn the parts department's inventory and ordering system.
Communication Skills:
  • Ability to comprehend and follow instructions. Effective communication skills with customers and company personnel.
Verbal and Written Communication:
  • Ability to understand instructions, correspondence, and memos. Capability to effectively present information in one-on-one and small group settings to customers and colleagues.
*This job description does not imply that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and perform additional duties and responsibilities upon the reasonable request of a supervisor. This job description is subject to change at the discretion of the company.

Company Overview:

Open Road Auto Group operates over twenty-five automotive facilities, including seventeen dealerships in the New York/New Jersey metropolitan area. We are recognized as one of the largest automotive groups in the nation by Automotive News. Our focus is on providing "in-demand" vehicles, both new and pre-owned, to customers who expect a "Five-Star Customer Service Experience."

With over 50 years of experience in the automotive industry, our mission is to remain a premier automobile retailer in the country, offering the best opportunities for our team members, customers, and communities. We acknowledge the significance of our customers and strive to cultivate a highly motivated, world-class workforce dedicated to meeting their needs.

At Open Road, we value our employees and recognize that their achievements drive our culture and success.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market pay rates for your role, skills, experience, and performance.

BONUSES - Rewards for achieving specific business objectives, applicable to eligible positions.

BENEFITS - Comprehensive wellness coverage, optional benefits, income protection, 401(k), and purchase programs, including:
  • Medical, Dental, and Vision Plans
    • Additional Benefits for Master Technicians
  • Vacation and Personal Time
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan with employer matching
  • Manufacturer Certifications
  • Leadership Training Programs
  • Vehicle Purchase Discounts
  • Wellness Initiatives
  • Volunteer Time