Hospitality Ambassador
2 days ago
Fairport, New York, United States
New Castle Hotels
Full time
Job Description:As a key member of our team at New Castle Hotels, the Host plays a vital role in ensuring our guests have a memorable and enjoyable dining experience. This dynamic individual will be responsible for:
- Setting the Scene: Arriving on time to set up the restaurant, lounge, or cafe, maintaining a clean and attractive work area throughout the meal period, and handling room service orders and cash/credit transactions as needed.
- Welcoming Guests: Taking reservations, seating guests, pouring water, making helpful suggestions, answering questions, remembering names, and offering a friendly smile – all part of the job
- Safety and Security: Following established safety and security policies and procedures, anticipating potential problems, and calling management as needed.
Requirements:
To be successful in this role, you will need:
- A high school education or equivalent, and prior experience in a restaurant setting is preferred.
- The ability to work long hours as needed, with physical demands including lifting up to 20 pounds occasionally, and/or up to 10 pounds frequently or constantly.
- Fluency in English and the ability to work in stressful, high-pressure situations, with a strong focus on multi-tasking and attention to detail.
About the Role:
This is an exciting opportunity to join our team at New Castle Hotels and be part of creating unforgettable experiences for our guests. If you have a warm and welcoming personality, a passion for delivering exceptional customer service, and the ability to work well under pressure, we encourage you to apply.
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