Customer Service Team Member

1 week ago

Marysville, Ohio, United States Energy Partners LLC Full time
Job DescriptionKey Responsibilities

As a Customer Service Representative at Energy Partners LLC, you will be responsible for supporting customers by providing helpful information, answering product and service questions, processing orders, preparing correspondences, fulfilling customer needs, and responding to complaints.

Key Requirements:

  • Be familiar with company policies, rules, regulations, procedures, and adhere to the Energy Partners Handbook.
  • Demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks.
  • Perform duties and assignments, and conduct yourself in such a manner as to reflect good credit on Energy Partners.
  • A professional appearance is important, along with excellent skills in customer relations, with the ability to work as a team member.
  • Able to multi-task, prioritize, and manage time effectively.
  • Excellent communication skills.
Essential Duties & Responsibilities

• Maintain a positive and professional attitude towards customers at all times.

• Respond promptly to customer inquiries.

• Acknowledge and resolve customer complaints by clarifying the problem, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up with the customer to ensure resolution.

• Manage large amounts of incoming calls.

• Build sustainable relationships of trust through open and interactive communication.

• Provide accurate and valid information to customers.

• Greet customers warmly and go the extra mile.

• Process orders, requests, refunds, or exchanges.

• Be familiar and comfortable using computer software, data entry, daily emails, dispatch, account maintenance, and billing.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Create new customer accounts.

• Contact customers that have past due accounts.

• Schedule tank sets and appliance installations.

• In some locations, propane bottle fill and front store sales dealing with parts requests.

• In some locations, plant inventory information pertaining to railcars and fuel distribution.

• Filing paperwork in an organized manner.

• Dispatching work orders to the drivers.

• Assisting managers, drivers, and service technicians with customer account information while understanding accounts and other needs.

• Performs any other duties as assigned.

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