Guest Services Associate
2 weeks ago
Inn at Bay Harbor is a unique resort nestled on the shores of Lake Michigan, offering an unforgettable experience for our guests.
This role as a Guest Services Associate offers a competitive salary of $18.00 per hour, plus benefits and opportunities for growth.
As a member of our front office team, you will be responsible for providing exceptional service to our guests, processing transactions efficiently, and maintaining accurate records.
Key Responsibilities:- Welcome and assist guests in a friendly and professional manner.
- Process guest arrivals and departures, including room assignments and key distributions.
- Manage cash handling responsibilities and maintain accurate accounts.
- Respond promptly to guest inquiries and resolve issues effectively.
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of hotel software.
- A free Golf Pass and Ski Pass for you and your family.
- A free The Highlands downhill mountain bike park season pass for you and your family.
- 40% off at various Boyne Resorts Restaurants.
- 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain.
- Free Passes to Avalanche Bay Water Park at Boyne Mountain.
- Discounts on Boyne Resorts lodging for Friends and Family.
- Discounts at Marriott hotels worldwide for Friends and Family.
- Tuition Reimbursement.
- Service and Loyalty Bonus Program up to 5% of gross wages per season.
- PTO and Paid Sick Leave.
- Health/Dental/Vision Insurance.
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