Guest Services Associate

2 weeks ago


Petoskey, Michigan, United States Inn at Bay Harbor Full time
About the Opportunity

Inn at Bay Harbor is a unique resort nestled on the shores of Lake Michigan, offering an unforgettable experience for our guests.

This role as a Guest Services Associate offers a competitive salary of $18.00 per hour, plus benefits and opportunities for growth.

As a member of our front office team, you will be responsible for providing exceptional service to our guests, processing transactions efficiently, and maintaining accurate records.

Key Responsibilities:
  • Welcome and assist guests in a friendly and professional manner.
  • Process guest arrivals and departures, including room assignments and key distributions.
  • Manage cash handling responsibilities and maintain accurate accounts.
  • Respond promptly to guest inquiries and resolve issues effectively.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software.
Benefits:
  • A free Golf Pass and Ski Pass for you and your family.
  • A free The Highlands downhill mountain bike park season pass for you and your family.
  • 40% off at various Boyne Resorts Restaurants.
  • 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain.
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain.
  • Discounts on Boyne Resorts lodging for Friends and Family.
  • Discounts at Marriott hotels worldwide for Friends and Family.
  • Tuition Reimbursement.
  • Service and Loyalty Bonus Program up to 5% of gross wages per season.
  • PTO and Paid Sick Leave.
  • Health/Dental/Vision Insurance.


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