Customer Service Ambassador

1 week ago


Petoskey, Michigan, United States Odawa Casino Resort Full time
Odawa Casino Resort seeks a skilled Customer Service Ambassador to provide exceptional guest experiences. This role is perfect for individuals who excel in creating a welcoming atmosphere and resolving issues efficiently.

Salary: $16.50 per hour, based on location and industry standards.

Job Description:
  • Primary Responsibilities:
  • Provide top-notch customer service, ensuring guests feel valued and respected.
  • Handle player club enrollment, account balance inquiries, and redeeming vouchers.
  • Assist with promotions, events, and marketing initiatives.
  • Maintain accurate records, including data entry and phone operator duties.
  • Work effectively with bus groups, processing manifests and providing excellent service.

Requirements:
  • Fundamental Skills:
  • High school diploma or equivalent.
  • Proficiency in Microsoft Office and computer literacy.
  • Excellent communication, problem-solving, and interpersonal skills.

Working Environment:
The Odawa Casino Resort is committed to maintaining a safe, organized, and comfortable work environment. Our team members are expected to uphold the highest level of confidentiality at all times.

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