Technical Support Specialist

2 days ago


Granite City, Illinois, United States Gateway Regional Medical Center Full time
Gateway Regional Medical Center: A Growing Opportunity

Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician-directed care and RN supervision.

We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

At Gateway Regional Medical Center, we're committed to providing our employees with opportunities for training and advancement in the medical field. As a Help Desk Technician, you'll play a vital role in supporting our team's success.

Salary: $45,000 - $60,000 per year, negotiable based on experience.

Job Description

This position serves as a liaison between facility technicians and directors, ensuring smooth operations of the Help Desk. Key responsibilities include performing basic password resets and security changes within the Hospital EMR and Active Directory, following published guidelines for proper escalation of issues, and acquiring knowledge of desktop hardware, software protocols, and monitoring tools.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and maintain confidentiality and respect patient privacy.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for training and advancement
  • A dynamic and supportive work environment


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