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Automotive Service Specialist

2 months ago

Las Vegas, Nevada, United States Model 1 Inc. - Las Vegas Full time

Location: Las Vegas, NV

Pay Range: $20 to $25 per hour

Position Overview

Join our dynamic team at Model 1 Inc. as a Service Administrator, where you will be integral to our operations. In this pivotal role, you will collaborate with various departments and professionals to ensure exceptional service delivery.
The Service Administrator is tasked with accurately documenting customer inquiries regarding vehicle services.
This role demands outstanding customer service abilities and a solid understanding of the automotive and bus sectors.
Upon receiving a service request, you will input detailed information into our software systems, outlining necessary repairs, estimated timeframes, and promptly notifying the Service Department.
This position also involves some warranty management responsibilities.
As the first point of contact for customers in the service department, it is crucial to maintain a friendly and knowledgeable approach.

About Model 1 Inc.

Since our inception in 1980, Model 1 Inc. has evolved into the leading dealership in the nation, representing over 20 premier manufacturers across the United States.
Our success is rooted in our commitment to listening to and investing in our customers, who seek more than just a dealership – they desire a partner in innovative solutions to their challenges and forward-thinking strategies for the future.

Our strong relationships with both customers and manufacturers enable us to stay attuned to your needs and explore possibilities together.
Whether it involves custom-built vehicles or alternative fuel and electric vehicle (EV) solutions, we are dedicated to partnering with you from the initial challenge through to the final solution and beyond.

Core Values

At Model 1, we are devoted to upholding our core values:

  • Problem Solving: Trust your knowledge. Collaborate to find solutions. Analyze every angle to resolve issues.
  • Creating a Positive Environment: Foster a welcoming atmosphere. Be the person others would want to engage with – approachable and honest.
  • Forward Thinking: Keep an eye on future opportunities. Innovate processes. Propel the business and industry forward.
  • Work-Life Balance: Align your professional energy with personal commitments. Prioritize effectively. Invest in yourself and your community.
  • Accountability: Go the extra mile. Address issues proactively. Show commitment from start to finish. Uphold integrity consistently.

Key Responsibilities

As a Service Administrator, your responsibilities will include:

  • Assessing vehicle condition upon arrival.
  • Engaging with customers to discuss service needs.
  • Completing work orders and warranty documentation accurately.
  • Utilizing consumer guidelines to create retail work orders.
  • Monitoring vehicle status throughout the service process.
  • Serving as the primary contact for customer inquiries and concerns.
  • Providing customers with updates on repair costs and timelines.
  • Coordinating with service management regarding quotes and pricing.
  • Ensuring timely completion of services as promised.
  • Maintaining strong relationships with vendors, customers, and team members.
  • Collaborating with sales, parts, and warranty departments as necessary.
  • Assisting with customer payment processes.
  • Leading service team members to ensure job completion.
  • Verifying parts availability.
  • Facilitating warranty claims and approvals.
  • Documenting customer complaints for accurate technician diagnosis.
  • Communicating with management regarding workflow and issues.
  • Answering phone inquiries.
  • Tracking vehicles off-site.
  • Performing additional duties as assigned.

What You Will Gain

  • Comprehensive benefits package including health insurance, paid holidays, and vacation pay.
  • Ongoing training to help you reach your full potential and become a valued business partner.
  • Access to a broad network of mentors and professional development opportunities.
  • Advanced technology to enhance your daily responsibilities and improve customer service efficiency.

Minimum Job Requirements:

  • High School Diploma or equivalent.
  • Understanding of service and parts department operations and their interaction with sales and administrative functions.
  • Excellent communication skills for engaging with customers and internal teams.
  • Knowledge of bus manufacturer requirements and customer needs.
  • Professional demeanor and collaborative attitude.
  • Strong organizational skills.
  • Punctuality and reliability.
  • Bilingual skills are a plus.
  • Ability to take direction and work effectively in a team.
  • Self-motivated with a proactive approach.
  • Proficient in computer applications (Word, Excel).
  • Experience with data processing systems.

Physical Requirements

  • Work will be conducted in both office and outdoor settings.
  • Ability to perform tasks requiring kneeling, stooping, and climbing.
  • Capability to inspect vehicles and lift up to 50 pounds.
  • Good manual dexterity is essential.

Company reserves the right to modify job duties as necessary.