Conversational AI Developer

3 weeks ago

River Road, North Carolina, United States American Red Cross Full time

About the Role:

We are seeking an experienced Conversational AI Developer to join our Fundraising and Marketing Technology team. As a key player in this team, you will be responsible for developing cutting-edge chatbots and virtual assistants that provide intuitive, engaging, and efficient user experiences.

Key Responsibilities:

  • Design and implement conversational workflows using available content and integrate or design other sources of content.
  • Apply advanced Natural Language Processing (NLP) techniques to understand and interpret user input, including intent recognition, entity extraction, sentiment analysis, and language understanding.
  • Integrate Machine Learning algorithms and models into chatbot systems to enhance response generation, question answering, and user engagement.
  • Configure APIs for chatbot solutions in the cloud connecting to external systems and various data sources.
  • Collaborate with software engineers and developers to integrate chatbot systems into various platforms, such as websites, mobile apps, messaging applications, voice assistants, or CRM.
  • Document chatbot architectures, design decisions, and implementation details. Create user guides, documentation, and training materials to educate stakeholders and end-users on chatbot capabilities and best practices.

Requirements:

  • Bachelor's Degree in Computer Science or equivalent area of study or equivalent professional experience.
  • 4+ years professional experience in Web development.
  • Minimum of 2 years' experience using Amazon Web Services (AWS) or Microsoft Azure.
  • Demonstrated ability to design, implement, and evaluate conversational system solutions: conversational flows, intents, and entities.

Preferred Qualifications:

  • Experience evaluating and testing NLP systems or LLMs.
  • Experience using Bot Framework SDK, Bot Framework Composer or Power Virtual Agents (PVA).
  • Experience with AWS AI Services, Lex, Comprehend, Chatbot.
  • Experience with Azure Cognitive Services, Azure AI Services, Azure Bot Service (ABS).
  • Software engineering experience with Python.
  • Experience with CI/CD pipelines like Jenkins or Azure DevOps.

About the American Red Cross:

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and blood donations to individuals in need. We are committed to diversity, equity, and inclusion in our workforce and strive to create a workplace culture that is respectful, inclusive, and supportive of all employees.

What We Offer:

  • Competitive salary range: $100,000 - $120,000.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with up to 5% match.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.

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