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Customer Care Specialist for Garment Services

2 months ago

New Braunfels, United States Dutch Boy Cleaners Full time

Overview

Dutch Boy Cleaners is on the lookout for committed Customer Service Representatives to enhance our operations. In this position, you will serve as the primary point of contact for our clientele, ensuring they receive exceptional service and assistance. Your key duties will encompass welcoming customers, processing transactions, responding to inquiries, and facilitating a seamless and professional experience for all patrons. If you possess a strong dedication to customer service and meticulous attention to detail, we encourage you to consider this opportunity to uphold our esteemed reputation in garment care.

Key Responsibilities

  1. Warmly welcome customers and identify their requirements for dry cleaning, laundry, or alterations.
  2. Clarify dry cleaning procedures, available services, and pricing structures to clients.
  3. Check-in garments and items, ensuring accurate tagging for identification and processing.
  4. Examine items for damages or stains and inform customers of any concerns prior to processing.
  5. Utilize the Point of Sale (POS) system to manage transactions, including cash, credit/debit cards, and other payment methods.
  6. Issue receipts, garment tickets, and provide estimated return dates for pickups.
  7. Address customer inquiries in-person and through phone or email, offering information on services, turnaround times, and garment care.
  8. Keep customers updated on the status of their items as necessary, including any delays or issues.
  9. Handle customer complaints and concerns with professionalism, resolving issues to ensure satisfaction.
  10. Maintain a tidy and organized front-of-house area, creating a welcoming environment for customers.
  11. Collaborate with back-of-house staff to ensure timely processing and completion of orders.
  12. Monitor inventory and supplies, such as hangers, garment bags, and tags, placing orders as needed.
  13. Promote additional services and special offers to clients.
  14. Follow up with customers to encourage repeat business and gather feedback.
  15. Ensure confidentiality of customer information.

Qualifications

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Proficiency in the English language.
  • Basic computer literacy.
  • Prior customer service experience, preferably in a retail or service setting.
  • Ability to stand for extended periods.
  • Availability to work various shifts, including weekends and evenings.
  • Familiarity with cash handling and credit card processing.
  • Strong organizational skills and attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Professional appearance and demeanor.
  • Knowledge of garment care and dry-cleaning services is advantageous.
  • Ability to lift up to 20 pounds.
  • Team-oriented with a positive attitude and eagerness to learn.
  • Problem-solving skills and capability to manage customer complaints gracefully.
  • Reliable transportation to and from work.

Compensation: $14-14 Hourly Wage

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