Government Program Assistant

4 days ago


Charleston, West Virginia, United States HeiTech Services, Inc. Full time

Customer Service Representative Job Description: We are seeking a highly skilled Customer Service Representative to join our team as an ON-CALL employee. In this role, you will provide exceptional customer service and support to applicants seeking legal immigration to the United States.

About the Role: As an ON-CALL Customer Service Representative, you will be responsible for supporting the mission of a government program located in your state. You will work as part of a dynamic team of professionals assisting the USCIS Application Support Center (ASC) operations.

Primary Responsibilities:

  • Complete biometrics registration for applicants seeking legal immigration to the United States.
  • Check-in approved applicants and visitors to the ASC; provide interior and exterior crowd control; and assist with enforcing ASC rules and policies.
  • Deliver outstanding front-line customer service on behalf of HeiTech Services, our partner Amentum, and on behalf of the United States Government.

Requirements:

  • Ability to type and use basic computer skills.
  • Successful completion of the biometrics training and become certified within sixty days.
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