Service Delivery Expert

5 days ago


Temecula, California, United States Apex Talent Solutions Full time
About the Role

As a Support Specialist at Apex Talent Solutions, you will play a critical role in delivering outstanding customer service and ensuring that clients receive the best possible experience.

Key Responsibilities:
  • Client Communication: You will be responsible for communicating with clients via phone, email, and chat, responding to inquiries and resolving issues in a timely and professional manner.
  • Issue Escalation: You will work closely with clients to identify and escalate complex issues to senior team members or management.
  • Knowledge Base: You will maintain up-to-date knowledge of our products and services, ensuring that clients receive accurate and relevant information.
Requirements:
  • Experience: Previous experience in customer support, client services, sales, or a related field is required.
  • Skillset: Excellent communication and interpersonal skills, ability to multitask, and strong time management skills are essential.
  • Educational Background: A high school diploma or equivalent is required; a degree in a related field is preferred.
Benefits:

The estimated salary for this position is $$55,000 - $70,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, excellent retirement plan, and tremendous upward mobility into other positions and management.

This is a full-time remote position, offering flexible hours and the opportunity to work from home. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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