Dental Operations Team Member

5 days ago


Ann Arbor, Michigan, United States Ann Arbor Smiles Full time

**Job Summary:**

We are seeking a highly motivated and detail-oriented Dental Operations Team Member to join our team at Ann Arbor Smiles. As a key member of our front office and billing teams, you will be responsible for providing exceptional patient care and ensuring seamless operations.

Key Responsibilities:

  • Greet patients with a friendly and professional demeanor, schedule appointments, manage patient records, and handle phone inquiries.
  • Ensure a seamless patient experience by coordinating with the clinical team.
  • Learn and assist in the billing process, including insurance claims, collaborate with the billing team to ensure accuracy and timely processing, and address patient inquiries related to billing and financial matters.
  • Participate in ongoing projects to enhance operational efficiency and patient satisfaction, implement process improvements through training, coaching, and auditing, and contribute innovative ideas to elevate the overall patient experience.
  • Work closely with the regional manager and director of operations to learn leadership responsibilities and participate in leadership training and development programs.

Qualifications:

  • Bachelor's degree in business administration, healthcare management, or related field preferred, but not required; transferable skills will be an advantage.
  • Demonstrated ability to work collaboratively in a team environment, eagerness to learn, and adapt to new challenges.
  • Previous experience in a dental or healthcare setting is a plus.

What We Offer:

  • A competitive salary of $60,000 per year, with performance-based bonuses.
  • Comprehensive health and dental benefits, professional development opportunities, a positive and inclusive work culture, employer-paid life and disability insurance, dependent care flex savings, paid time off, paid holidays, and 401k with match.

About Us:

At Ann Arbor Smiles, we pride ourselves on fostering a learning culture and healthy work-life balance. We take pride in serving the Ann Arbor community for over 40 years and improving the lives of others through exceptional dental care.



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