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Site Reliability Engineer

2 months ago

Asheville, North Carolina, United States Artisan Studios Full time
Job Title: Site Reliability Engineer - Consulting Lead

We are seeking a highly skilled Site Reliability Engineer - Consulting Lead to join our team at Artisan Studios. As a key member of our consulting team, you will be responsible for leading internal teams in addressing client needs and meeting business objectives throughout various ongoing, simultaneous consulting projects.

About the Role

The Site Reliability Engineer - Consulting Lead will serve as the main point of contact for our globally known clients, maintaining communication channels to ensure excellence, innovation, and achievement of project goals. You will leverage your people management experience and technical expertise to guide and hold your team accountable for business unit objectives.

Key Responsibilities
  • Lead internal teams in addressing client needs and meeting business objectives throughout various ongoing, simultaneous consulting projects
  • Represent the company in client-facing activities and serve as point of contact and escalation for any client feedback or concerns
  • Demonstrate technical expertise through deliverables, problem-solving, troubleshooting, and management of assigned teams
  • Communicate regularly with leadership on progress and provide ongoing feedback to improve client satisfaction and internal business performance
  • Consult in system design to meet reliability and capacity requirements
  • Automate infrastructure and configuration management
  • Conduct timely post-mortems of production infrastructure incidents
  • Assist with all aspects of operational security and compliance
  • Seek out potential threats to security and reliability and advocate solutions
About the Candidate

We are looking for an innovator who thrives in a fast-paced environment and is interested in driving change. You should be able to play well with both humans and machines and enjoy the flexibility that comes with a remote work environment.

Requirements
  • 7+ years of technical experience
  • 3+ years of people/team management experience
  • Proven experience in Git, GitHub actions, or other CI/CD tools, Kubernetes & AWS
  • Experience with a programming language like Python, Golang, and/or Java
  • Deep experience with Kubernetes and surrounding tool sets
  • Experience developing and monitoring mission-critical systems using tools such as prometheus/grafana and datadog
  • Prior experience working at an innovative technology consulting firm
What We Offer

We are a creative company with a deep and equal passion for strategy, technology, and design. Our work is diverse, and so is our team. We are committed to building a culture where differences are embraced. Our team is fantastic, but we've got room for you if you're interested...

We believe our differences make us stronger. To ensure our culture continues to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

As a remote-first, digitally innovative technology consulting firm, we pride ourselves on our ability to meet the needs of our clients. This position requires constant operation of a computer, various software programs, and other electronic productivity tools. This position requires prolonged observation of a computer screen. Additionally, it requires regular participation in virtual meetings and trainings.