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Patient Service Representative
2 months ago
Summit Health Inc is a leading healthcare organization dedicated to delivering high-quality, patient-centered care. Our mission is to simplify healthcare and bring a more connected kind of care to our patients.
Job DescriptionThe Patient Service Representative is a critical member of our healthcare team, responsible for providing exceptional customer service to our patients. This role involves registering patients, coordinating with the healthcare team, and ensuring a timely and efficient patient experience.
Key Responsibilities:- Greeting and Welcoming Patients: Provide a warm and welcoming experience for patients, ensuring they feel comfortable and at ease.
- Organizing and Coordinating Patient In-Take: Coordinate with the healthcare team to ensure a smooth and efficient patient in-take process.
- Accurately Entering/Updating Patient Information: Enter and update patient information in our system, ensuring accuracy and attention to detail.
- Assisting Patients with Paperwork: Assist patients with completing necessary paperwork, ensuring they understand their responsibilities and obligations.
- Scanning, Updating, and Filing Medical Records: Scan, update, and file medical records, ensuring they are accurate and up-to-date.
- Answering Phone Calls and Questions: Answer phone calls and respond to patient questions in a prompt and polite manner.
- Processing Medical Insurance Information: Process medical insurance information, verifying patient eligibility and addressing any questions or concerns.
- Handling Cash and Co-Payments: Handle cash and co-payments accurately and responsibly, ensuring patient confidentiality and security.
- Providing Outstanding Customer Service: Provide exceptional customer service to every patient, ensuring they feel valued and respected.
- Informing Site Manager or Assistant Site Manager: Inform the site manager or assistant site manager of waiting room wait times, patient inquiries, and any other relevant information.
- High School Degree or GED: A high school degree or equivalent is required.
- Happy, Welcoming, and Can-Do Attitude: A happy, welcoming, and can-do attitude is essential for providing exceptional customer service.
- Experience in Healthcare or Customer Service: Experience working in a healthcare or customer service environment is preferred.
- Excellent Communication Skills: Excellent verbal, written, and interpersonal communication skills are required.
- Detail-Oriented and Team Player: A detail-oriented and team player attitude is essential for success in this role.
- Computer Proficiency and Keyboarding Skills: Computer proficiency and superior keyboarding skills (approximately 55 wpm) are required.
- Flexible and Adaptable: A flexible and adaptable nature is necessary for working in a continuously evolving environment.
- Passion for Helping Others: A passion for helping others in a healthcare environment is essential.
- Ability to Effectively Interact with Physicians, Patients, and Staff: The ability to effectively interact with physicians, patients, and staff is required.
- Bilingual Language Skills: Bilingual language skills are required or preferred based on site location.
The ability to sit and stand for periods of time is required. Heavy computer use is also necessary.
Compensation:The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors, including but not limited to years of experience and location of position.
About Our Commitment:VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity Employer:Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
