Patient Access Representative
2 weeks ago
Job Summary: We are seeking a highly skilled Patient Access Representative to join our team at St. Barnabas. As a key member of our Call Center team, you will be responsible for promoting a safe and professional healthcare environment, ensuring optimum patient care.
Key Responsibilities:
1. Adhere to all hospital policies, procedures, and regulations, including absenteeism, ETIME, and dress code.
2. Provide exceptional customer service, treating patients, visitors, and coworkers with courtesy and tact.
3. Effectively communicate with patients and others about SBH services, ensuring concerns and questions reach the right person in a timely manner.
4. Demonstrate standards of performance and behaviors consistent with the DRIVE to Patient-Centered Excellence.
5. Answer phone calls in a timely and professional manner.
6. Adhere to Call Center scripting and protocols.
7. Schedule appointments as per protocols.
8. Verify patient appointments electronically.
9. Enter personal and visit data accurately.
10. Respond to patient questions and inquiries respectfully.
11. Identify and escalate priority issues.
12. Route calls to appropriate personnel, such as RNs for clinical issues.
13. Embody the mission, vision, and patient excellence values in all communications.
14. Perform other duties as assigned.
Requirements:
High school diploma or equivalent.
Bilingual (Spanish and English) required.
6 months' experience as a registrar preferred.
Basic computer skills with knowledge of medical terminology preferred.
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