Client Implementation Manager

7 days ago


New York, New York, United States Nationstaff Full time
Client Implementation Manager

We're seeking an experienced Client Implementation Manager to join our team. As a Client Implementation Manager, you will work closely with our B2B clients to manage all phases of the implementation lifecycle, from initial onboarding through go-live.

Key Responsibilities:

  • Manage and own the onboarding of B2B clients onto our platform.
  • Own the client relationship during the project onboarding lifecycle.
  • Manage time and deadlines across multiple entities while balancing several projects/priorities.
  • Act as a knowledge base for the client regarding technical integrations, API endpoints and requirements, product workflows, and third-party integrations.
  • Collaborate and assist in creation of processes, resources, and tools to support the implementation and onboarding process for clients.
  • Work with internal and external stakeholders to understand client needs, challenges, and objectives while providing recommendations for increased adoption of our solutions.
  • Support the Product team with direct client feedback and recommendations.
  • Support the upgrade and version control processes of our products and tools in client environments.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 3-5 years of experience in a technical customer-facing role.
  • Previous experience training and onboarding clients to a SaaS product.
  • Understanding and experience with web APIs and software development is strongly preferred.
  • Experience writing technical documentation, architecture diagrams, and integration plans is strongly preferred.

Benefits:

  • Highly visible role with immense growth potential.
  • Remote flexibility.
  • Competitive compensation package, including medical insurance, 401(K), and flexible PTO policy.


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