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Diesel Mechanic II

2 months ago

Zephyrhills, Florida, United States Rural King Full time
Job Summary

The Diesel Mechanic II is a key member of the Rural King team, responsible for managing work orders for customer repairs and performing servicing and repairs on a range of equipment. This includes diesel-powered compact tractors, garden tractors, mowing equipment, UTVs, lawn and garden equipment, and company-owned fork trucks.

Key Responsibilities
  • Manage service parts ordering and warranty claims filing responsibilities
  • Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions for all assigned work orders
  • Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes
  • Ensure the safe and proper usage of equipment and tools
  • Ensure compliance with legal regulations for the handling, storage, and disposal of hazardous materials
  • Take responsibility for timely completion of necessary warranty documentation according to manufacturer requirements
  • Manage special order parts for work orders as necessary
  • Accurately document daily work performed
  • Maintain a clean and organized shop area in accordance with management standards to ensure a safe environment
  • Conduct service tasks in adherence to safety standards and manufacturer requirements
  • Utilize computer systems to identify parts, document repair progress, order components, and process claims
  • Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings
  • Exhibit effective communication skills, engaging professionally with various audiences for customer interactions, sales support, and education
  • Provide daily updates on completed work, identified issues, and upcoming schedules
  • Assist in loading and unloading customer machines for repairs and deliveries
  • Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines
  • Participate in equipment sales processes as required
  • Manage multiple priorities, organize workloads, and meet deadlines effectively
  • Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters
  • Participate in cross-training for flexibility in various departments and responsibilities
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars
Requirements
  • At least 3 years of diesel repair experience or equivalent combination of experience and education
  • Advanced mechanical skills encompassing small engine, diesel engine, electrical, air conditioning, and hydraulic systems diagnostics and repairs
  • Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
  • Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
  • Proficiency with Microsoft Office software
  • Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices
  • Ability to work independently without frequent supervision
Physical Requirements
  • Ability to maintain a seated or standing position for extended durations
  • Repetitive wrist movements on keyboard
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
  • Ability to use a ladder, pallet jack, and forklift
  • Close vision for computer-related activities