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Patient Account Specialist

2 months ago


Derby, Connecticut, United States Griffin Hospital Full time

Position Title: Customer Service Representative

Job Category: Administrative/Clerical

Job Overview:

As a Customer Service Representative, you will engage with patients to address inquiries regarding their accounts and insurance details. Your role is crucial in providing clear and accurate information to help resolve any patient concerns.

Key Responsibilities:

  • Assist patients in understanding their accounts and answer questions related to insurance and financial responsibilities.
  • Provide guidance and support to patients both in person and via telephone.
  • Ensure consistent attendance and reliability to maintain efficient hospital operations.

Qualifications:

Education: High school diploma or equivalent required.

Experience: A minimum of 3 years in customer service is essential, with a preference for experience in a healthcare setting. Familiarity with healthcare insurance processes is advantageous.

Required Skills:

  • Exceptional listening abilities and attention to detail.
  • Comprehensive understanding of billing procedures and follow-up processes to effectively address patient inquiries.
  • Ability to maintain professionalism and objectivity while interacting with diverse patient situations, adhering to the standards of Griffin Hospital.

Griffin Hospital is an Equal Opportunity Employer, welcoming applicants from all backgrounds, including minorities, females, veterans, and individuals with disabilities.