Customer Service Associate

1 week ago


Lawton, Oklahoma, United States Sam's Club Full time
Job Summary

The Customer Service Associate is responsible for delivering an exceptional member experience by providing prompt and courteous assistance with purchases, resolving issues, and promoting our products and services.

Responsibilities:
  • Fills club pick up orders by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed;
  • Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management;
  • Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types;

Estimated Salary: $18.00 - $25.00 per hour, depending on location and experience.

Requirements:
  • High school diploma or equivalent required;
  • Ability to work in a fast-paced environment and maintain a positive attitude;
  • Excellent communication and customer service skills;
  • Basic math skills and ability to handle cash accurately;


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