IT Support Specialist

15 hours ago


Du Quoin, Illinois, United States Prysmian Group Full time
About the Role

Prysmian Group is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop and laptop systems, as well as troubleshooting and resolving hardware and software issues.

Key Responsibilities
  • Provide technical support and maintenance for desktop and laptop systems, including installation, configuration, and troubleshooting
  • Manage and maintain hardware and software inventory, including installation, refurbishment, and maintenance
  • Perform daily system monitoring and verification of system availability and resource utilization
  • Install and configure software and peripherals, and troubleshoot and resolve issues
  • Provide support and assistance to end-users, including troubleshooting and resolving technical issues
  • Manage and maintain desktop and laptop systems, including repair and recovery from hardware or software failures
  • Implement corrective actions and ensure hardware and software are functioning properly
  • Work with corporate HQ staff on new software and hardware deployments
  • Document standardized user processes and procedures
Requirements
  • 5+ years' experience in system administration and computer technical support
  • Good analytical and troubleshooting skills
  • Ability to multi-task, prioritize, and meet deadlines
  • Excellent communication skills
  • Ability to adapt to current technologies and maintain technical skill levels
  • Ability to effectively communicate, both orally and in writing, with tact and diplomacy
  • Ability to manage conflicting priorities and customer expectations
  • Ability to use good judgment, analytical abilities, and effective problem-solving skills
  • Ability to manage time and workload efficiently
Preferred Qualifications
  • BS in Information Technology, MIS, or related technical degree
  • A+, Network+, Microsoft certifications
  • Fluency in French and English
About Prysmian Group

Prysmian Group is the world leader in wire and cable manufacturing. We drive new forms of energy and information to every corner of the earth. We offer the widest range of services and know-how in the industry. With over 30,000 employees, across 50 countries, everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.


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