Case Manager III

2 weeks ago

Papillion, Nebraska, United States Heartland Family Service Full time
Job Title: Case Manager III

At Heartland Family Service, we are committed to building a culture that is trauma-informed and values diversity and inclusion. This approach enables us to provide better service delivery and innovation, as it encourages our employees to bring their unique experiences and perspectives to the workplace.

We are seeking a skilled Case Manager III to join our team. As a Case Manager III, you will work with clients to address mental health and substance use symptoms, including opioid usage, through mobile intervention and office-based work. You will also provide support to therapists by taking responsibility for level of care transfers to residential facilities across the state.

Key Responsibilities:

  • Accept referrals directly from ASAP and Sarpy County Law Enforcement.
  • Work with clients to assess their holistic health care and social service needs, strengths, abilities, and desires.
  • Develop care coordination plans with clients that are realistic, achievable, goal-oriented, and focused on client needs and desires.
  • Coordinate services, resources, and information with clients and on their behalf when needed.
  • Maintain all reports required of the position.
  • Interact with primary care providers, behavioral health providers, and other social service providers to make needed connections for services, provide a conduit for information sharing, and organize case conferences to review the care of mutual members.
  • Work within the team model, utilizing the expertise of team members when appropriate for each client.
  • May include teaching life skills or budgeting classes to clients.
  • Provide direct intake/assessment of clients' presenting problems and barriers to recovery.
  • Provide information and referral to address client needs.
  • Provide problem-solving and crisis intervention to clients.
  • Provide referral and coordination for issues that may interfere with therapy attendance, including making follow-up phone calls to clients who miss their appointments.
  • The ability to communicate positively with community members regarding coordination of services.
  • Display a comfort level in working with stressful individual/family dynamics.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program-related skills through participation in internal and external training opportunities.
  • Creates, maintains, and shares as appropriate a dynamic self-care plan.
  • Strives to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.

Requirements:

  • Bachelor's degree in counseling, social work, or a related field.
  • Valid driver's license, acceptable driving record.
  • Training in case management is preferred.

Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. (40 hours per week)

Compensation: $19.74 and $23.54 per hour (wage is determined by total years of experience)

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