Refugee Case Manager

3 weeks ago


Chicago, Illinois, United States World Relief Full time

Job Summary:

World Relief is seeking a skilled and compassionate Refugee Case Worker to provide essential support services to newly arriving refugee and immigrant families in Chicago. As a key member of our team, you will be responsible for delivering timely and appropriate services, ensuring a smooth transition to life in the United States.

Key Responsibilities:

  • Provide initial resettlement services, including health screenings, public aid benefits, documentation, and essential items.
  • Conduct home visits and assessments with refugee families, offering ongoing cultural adjustment support and orientations.
  • Coordinate interdepartmentally to ensure comprehensive resettlement details, including furniture provision, basic needs, and transportation.
  • Develop individual service plans and facilitate connections to appropriate services, ensuring continued provision of support to immigrant families.
  • Provide mediation services between refugees and outside entities, promoting successful community integration.

Requirements:

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • MS Office skills required
  • Valid driver's license and ability to drive a 15-passenger van
  • Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends

Benefits:

  • Competitive benefits package (25 hours + per week)
  • Medical, dental, and vision insurance
  • 16 company-paid holidays + 4 additional personal days per year
  • Paid sick and vacation time
  • Paid parental leave (12 weeks for qualified employees)
  • FSAs: medical & dependent care, and commuter funding
  • Supplemental life insurance (employee, spouse, and children)
  • Critical illness, hospital indemnity, and accident insurance policies
  • Legal shield insurance
  • World Relief pays 100% for eligible employees: group term life (employee, spouse, and children), long-term & short-term disability, accidental death and dismemberment (AD&D), long-distance travel insurance, and employee assistance program (EAP)
  • World Relief retirement: 401K & Roth, WR matches up to 4%, then an additional quarter percent up to 10%

Physical Demands:

  • Ordinary ambulatory skills sufficient to visit other locations
  • Ability to stand, walk, stoop, kneel, crouch, and manipulate light to medium weights of 10-15 pounds
  • Good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment, and read application information

Work Environment:

  • General office setting
  • Hybrid and remote schedules available for limited positions

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