Cloud Security Partnership Manager
3 weeks ago
Role Purpose Statement
As a Technical Account Manager (TAM) at Ping Identity, you will be part of our Global Support Organization, working closely with customers to ensure they successfully utilize their Ping Identity solutions. This role requires strong communication and organizational skills, as well as experience working with cross-functional teams.
Main Responsibilities:
- Partner with customers to understand their identity and security needs, providing tailored recommendations for Ping Identity solutions
- Collaborate with the sales team to identify opportunities for upselling and cross-selling
- Conduct regular business reviews with customer leadership to assess progress against goals and performance indicators
- Work with the engineering team to plan and implement upgrades and roll-outs for customer platforms
- Develop and deliver training programs to enhance customer skills and knowledge
- Serve as a liaison between customers and internal stakeholders, escalating issues and concerns as necessary
- Monitor and analyze customer feedback to inform product development and improvement initiatives
Requirements:
- Minimum 8 years of enterprise customer-facing experience in a Customer Success, Sales Engineering, Support, or Professional Services role
- Strong verbal and written communication skills, with ability to articulate complex technical concepts to non-technical audiences
- Experience with Zendesk/SFDC or equivalent CRM systems
- Ability to manage proactive and reactive tasks effectively, with strong organizational skills
- Proven track record of managing relationships with large enterprise clients
- Experience with Identity Access Management solutions
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