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Customer Service Team Lead

2 months ago

Owings Mills, Maryland, United States Wegmans Food Markets Full time
Customer Service Team Lead

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our stores operate efficiently and effectively.

Key Responsibilities:

  • Lead a team of customer service representatives to provide exceptional customer service and support
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with store management to achieve sales and customer service goals
  • Provide training and coaching to customer service representatives to ensure they have the skills and knowledge needed to succeed
  • Monitor and analyze customer feedback and make recommendations for improvement

Requirements:

  • 1+ years of experience in a customer-facing role, preferably in retail
  • Proven track record of providing exceptional customer service and leading a team to achieve sales and customer satisfaction goals
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Why Wegmans?

At Wegmans, we're committed to providing our customers with an exceptional shopping experience. We're a family-owned business with a long history of innovation and customer satisfaction. Our employees are our greatest asset, and we're committed to providing them with the training, support, and opportunities they need to succeed.

Apply Now:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.