Emergency Response Coordinator

7 days ago


Étreux, Hauts-de-France, United States City of Springfield, Massachusetts Full time

Job Summary: We are seeking a highly skilled Emergency Response Coordinator to join our team at the City of Springfield, Massachusetts.



The ideal candidate will have a proven track record of responding to emergency situations, communicating effectively with stakeholders, and maintaining accurate records.



Key Responsibilities:




  • Respond to emergency and non-emergency calls, gathering necessary information and transmitting it to relevant personnel.
  • Monitor telephones, radios, and other dispatch equipment, maintaining a high level of situational awareness.
  • Communicate effectively with emergency responders, providing critical information and updates.
  • Maintain accurate records of emergency responses, including incident reports and dispatch logs.
  • Collaborate with other departments and agencies to ensure effective emergency response and coordination.


Requirements:




  • High school diploma or equivalent, with two years of responsible full-time working experience.
  • Minimum of one year of experience in operating communications equipment, including multi-line phones, computers, or two-way radios.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.
  • Willingness to work irregular hours, including holidays and weekends.


What We Offer:




  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, including on-the-job training and instructor-led courses.
  • The opportunity to work with a dedicated team of public safety professionals.
  • A dynamic and supportive work environment.


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