Retail Customer Service Team Lead

2 weeks ago


Mansfield, Ohio, United States PetSmart, Inc. Full time
Customer Service Supervisor Job Description

At PetSmart, Inc., we're committed to delivering exceptional customer experiences. As a Retail Customer Service Supervisor, you'll play a vital role in ensuring our customers receive top-notch service, whether it's over the phone, in-store, or online.

Key Responsibilities:
  • Lead by example, maintaining store standards and promoting a culture of empowerment and compliance.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with team members to resolve customer concerns and issues.
  • Stay up-to-date on company policies, procedures, and initiatives to ensure seamless execution.

We're looking for a motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional service and leading a team to success, we encourage you to apply.



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