Senior IT Support Specialist

1 week ago


Tempe, Arizona, United States TEKsystems Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at TEKsystems. In this role, you will provide on-site support for customers' software, operating system, and hardware requests.

About the Role

This is a challenging position that requires strong technical skills and excellent communication abilities. As an IT Support Specialist, you will be responsible for investigating, researching, and resolving moderately complex issues.

Duties and Responsibilities
  • Provide on-site deskside IT support of customers' software, operating system and hardware requests
  • Investigate, research, and resolve moderately complex issues
  • Respond to requests and document tickets in Service Now following Centene's policy and procedures
  • Perform software installations, upgrades, and configure customer-specific software
  • Review team's current processes and recommend process improvements
  • Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams
  • Train users and communicate policies and standards to improve software performance and customer service
  • Act as a technical resource for Information Technology support coordinators
Requirements
  • 5+ years in a midsize or large environment supporting M365, AD, Windows and basic troubleshooting of hardware and software products (Imaging, install, configuring, and upgrading)
  • 5+ years experience working with ServiceNow - This is a must have
  • Working experience with SCCM/similar imaging tool
  • Soft skills are important - verbal and written communication and excellent customer service skills
What We Offer
  • An estimated annual salary range of $70,000-$90,000
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development


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