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Assistant Store Manager
2 months ago
At Tuesday Morning, we are seeking an experienced Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for driving sales, improving customer satisfaction, and ensuring the overall success of our store.
Key Responsibilities:- Maximize sales results by creating a sales-generating environment and implementing all corporate sales directives.
- Assist with the control of expenses, including comp sales, gross profit, markdowns, shrink, damages, supplies, and payroll.
- Work with the Store Manager to meet or exceed planned gross margin through inventory management, promotional events, price changes, and clearance activities.
- Ensure associates provide excellent customer service at all times.
- Oversee the recovery process to ensure that Company standards are met throughout the store.
- Address customer complaints/concerns in an urgent and friendly manner.
- Support the Store Manager in training of associates on the Company's customer service philosophy and upcoming/current advertising.
- Supervise and direct associates in inspecting the sales floor for seasonality, quality, and quantity of merchandise, signage, and presentation.
- Develop a total store look through Company merchandising programs, ensuring the store has a WOW factor.
- Maintain the front sidewalk, entrance displays, and entire store to Company standards daily.
- Support the Store Manager in timely execution of merchandise presentation programs, including Green Card, E-mails, and Seasonal displays.
- Assist Store Manager in the development of knowledgeable store teams to drive sales, customer service, and to maintain proper store condition.
- Assist Store Manager to maintain appropriate staffing levels through effective interviewing and hiring decisions.
- Support Store Managers efforts to ensure proper orientation and cross-training of new associates to enable consistent execution of Company processes.
- Make recommendations regarding associate development through performance management and goal setting throughout the year as well as on an annual basis.
- Evaluate associate performance and issue appropriate discipline, as directed by the Store Manager.
- 2-3 years of recent retail and supervisory experience required.
- Must understand and be able to execute concepts related to accounting principles, inventory management, merchandising, and management of human resources.
- Excellent communication skills required for effective interaction with customers and associates.
- Ability to lead, make decisions, explain procedures, convey information, analyze numbers, resolve problems or conflict, demonstrate reasoning, adaptability, conceptualizing, attention to detail, time management, organization, and computer skills.
- Must demonstrate outstanding interpersonal skills in order to resolve any associate or customer complaints or issues in a manner that promotes a positive work environment and service standards in accordance with Company philosophy.