Retail Cannabis Associate

5 days ago

Ellicott City, Maryland, United States Ascend Wellness Holdings Full time
Job Summary

The Dispensary Associate is a key member of our retail team, responsible for delivering exceptional customer experiences while maintaining operational integrity and compliance throughout the store.

Key Responsibilities:
  • Customer Experience: Deliver best-in-class customer service while maintaining operational integrity and compliance throughout the store.
  • Sales and Guidance: Guide customers through sales transactions while offering advice and knowledge as needed or requested.
  • Store Maintenance: Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained.
  • Order Fulfillment: Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up.
  • Team Collaboration: Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
  • Product Knowledge: Continuously develop product knowledge to offer customers the most up-to-date information and advice.
  • Customer Inquiries: Respond to customer inquiries in store, online, and over the phone.
  • Point of Sale Operations: Accurately use and maintain the point of sale (POS) system in person and over the phone.
  • Cash Handling and Data Entry: Accurate cash handling, customer cart management, and ringing of customer transactions, as well as accurate and timely data entry of customer information.
  • Performance Goals: Strive to achieve team and individual performance goals.
  • Inventory and Visual Merchandising: Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership.
  • Reporting and Safety: Report any observed inconsistencies or hazards to Store Leadership and maintain a clean, organized, safe and inviting store environment.
Requirements:
  • Age and Education: Must be at least 21 years of age and have a high school diploma or general education degree (GED).
  • Retail Experience: Retail experience preferred, cannabis retail experience a plus.
  • Customer Service Skills: Exceptional customer service skills.
  • Computer Skills: Knowledge of basic computer skills.
  • Cannabis Industry Knowledge: Cannabis point of sale (POS) software a plus.
  • Attitude and Work Ethic: Positive attitude, team player and strong work ethic.
  • Regulatory Compliance: Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
  • Compliance and Integrity: Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
  • Organization and Time Management: Must have excellent organization and time management skills.
  • Attention to Detail: Must be focused, pay close attention to detail.
  • Communication Skills: Must be able to internalize training and follow instructions, communicate clearly and effectively.

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