Orthopedic Clinic Representative

4 weeks ago


Pocatello, Idaho, United States Portneuf Medical Center Full time
{"Job Title": "Patient Services Representative Ortho Idaho Clinic", "Job Summary": "We are seeking a highly organized and detail-oriented Patient Services Representative to join our Orthopedic Clinic team at Portneuf Medical Center. As a key member of our team, you will be responsible for scheduling patient appointments, coordinating efforts to fill no-show and cancellations, and ensuring all necessary information for billing and medical records is obtained correctly.", "Responsibilities": "
  • Schedule patient appointments to effectively utilize the providers' schedules and create patient satisfaction.
  • Coordinate efforts to fill no-show and cancellations in schedules to increase office productivity.
  • Ensure all necessary information for billing, follow-up, authorization, and medical records are obtained correctly.
  • Accountable for knowing and collecting co-pays, balances, and referring to appropriate departments for financial arrangements that have been or need to be made.
  • Responsible for answering phone calls, ensuring patients' questions and concerns are responded to in a timely manner.
  • Insure the routing of patient information to clinical providers in a timely and accurate manner.
  • Complete filing, copying, and faxing duties daily.
  • Authorize and provide copies of medical records as requested by patients and appropriate entities.
  • Ensure the confidentiality of all records and compliance with HIPAA standards.
  • Responsible for procedure/test ordering for the provider; including OR cases scheduling, labs, x-ray, cultures, and consulting physicians' office appointments.
  • Interact with physicians, physician office staff, and ancillary departments in a courteous and respectful manner to arrange follow-up for patients.
  • Accountable for contributing to the sound financial operation of the department through the appropriate use of time, supplies, and billing procedures.
  • Responsible to maintain a safe, clean, well-stocked, and organized unit.
  • Demonstrate efficiency and dependability with assigned job responsibilities and cross-train, as appropriate, to assist other staff members in their job duties.
  • Attend department meetings and other pertinent center-wide meetings as required.
  • Participate in the development of annual Department goals and objectives.
", "Qualifications": "
  • High school diploma or GED.
  • General filing, billing, and business office organization experience.
", "Preferred Qualifications": "
  • Previous hospital and/or clinic experience and knowledge of medical terminology.
  • BLS certification.
", "About Us": "Portneuf Medical Center is a nationally recognized healthcare leader with 205 beds, serving as the region's tertiary care and Level II Trauma Center, housing the Portneuf Heart and Vascular Institute, Portneuf Cancer Center, Portneuf Medical Group, and Portneuf Air Rescue. We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences, and treat one another with respect.", "Why Work with Us": "At Portneuf Medical Center, we offer a competitive salary, support teams, and growth opportunities. We prioritize our employees' well-being and provide a safe, clean, and organized work environment.", "How to Apply": "If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.", "Contact Information": "For more information, please contact our Human Resources department.", "Equal Employment Opportunity": "Portneuf Medical Center is an equal employment opportunity employer and welcomes applications from diverse candidates.", "Accommodation": "We provide reasonable accommodations for qualified individuals with disabilities.", "Disclaimer": "Portneuf Medical Center is not responsible for any errors or omissions in this job posting.", "Language": "English"}

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